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Our Chairs
Prices
& Order
Frequently Asked Questions
How Long
Does Delivery Take?
Kits are usually
despatched within three working days and assembled items within 28 days.
Both kits and assembled items are normally delivered by Parelforce. We
use a 48hr delivery service Monday to Friday. We will advise you when
your order is despatched as items will need to be signed for. If you are
not available the Courier will normally leave it with a neighbour or post
a card to rearrange delivery (please note that your parcel
will only be held by the Courier for a certain number of days before the
parcel is returned to us, if this happens unfortunately we will have to
charge you for the delivery). Saturday delivery is available for
an additional charge of £10 per parcel.
What's
the Cost of Delivery?
All of our prices include delivery
to mainland UK (with the exception of ordering footstools without chairs
which has a flat rate charge of £5.00). Our assembled items can
only be delivered to mainland UK (Scottish Higlands may incur an additional
charge), but our kits and assembled folding pine Muskoka chair can be
delivered anywhere in the world. Example additional delivery charges per
kit are £7 to Northern Ireland, £10 to Ireland, France, Italy,
Holland, Denmark, £15 to Spain, Sweden. Please contact us for other
countries.
How Easy
Is It To Assemble?
If you can use a screwdriver
then you should have no problem assembling it and if you have a powered
screwdriver it'll be much quicker. One of our customers, a lady in her
80's, bought a kit at a show and made it herself by the following morning.
A record set by one of customers was 29 minutes although we would say
it normally takes 1-2 hours. Should you get into difficulties, we're just
a phone call away.
Should
I choose Pine or Western Red Cedar?
Firstly, it depends on your
budget. Pine is cheaper than Cedar and will give you many years of enjoyment
if looked after. Cedar is a superior wood which should last three to four
times longer than pine without looking after it. Secondly, it depends
what you want to do with it. If you want to paint it then pine will be
a better choice as you have to be careful what type of paint you use on
cedar (you can get tanning showing through). Thirdly, the size of the
chairs. Our Cedar chair is the largest in our range.
I've
seen other chairs like this which are more expensive, why are yours cheaper?
Mainly because we offer them
as kits, so you make a saving by assembling it yourself. We work directly
with a family operated mill in Canada who employ local people so you can
be assured that the low price isn't due to child/slave labour (if you
see cheaper chairs, ask where they are made). We are a small company so
you're not paying for loads of staff. Our low prices are also NOT due
to inferior wood. Our wood is grown in Canada which means that the wood
is grown longer due to the climate and is therefore stronger.
How comfortable
are your chairs in comparison to others?
Although other chairs may look
similar they are not the same (unless our chairs have been copied!). All
chairs in this style will have slight design differences such as width
of the paddles, curved back, different size slats. When we found these
chairs we thought they were the most comfortable out of all the ones we
tried and judging by our customers' comments they are all in agreement:
"Just wanted to let you know that I have been
enjoying sitting watching the sun go down in my new Red Cedar Muskoka
chair, received as a birthday present. The wood finish is good and assembly
was straightforward with clear instructions. I
have been keen on this style of chair since coming across them in Maine
years ago but, as you say in your literature, yours is the most comfortable.
It fits me like a glove and feels more comfortable than an upholstered
chair."
"Thank
you so much for my chair, it is fantastic."
"Thank you, the chairs have arrived and they are great."
"My wife was so pleased she burst into tears."
"Just wanted to say how much we love the chairs, they are so comfortable
and such a great idea."
"The Chairs arrived
this morning and we are thrilled with them. I have had a great afternoon
with my electric screwdriver, putting them together, by the second time
I flew through the construction. I am just about to enjoy my first Gin
& tonic in one now. Thank you."
"Great product
and fantastic service."
If you have any other questions please e-mail us at info@francisbay.co.uk